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Troubleshooting Outlook Anywhere

29 July 2012 Written by: No Comment

Today I am going to share about tools which will help you in troubleshooting Outlook Anywhere ( old name Outlook – RPC-o-HTTPS).  With the help of these tools you can figure out the problem in more easy and faster manner.

Here is the list of tools and its basic functions:

1) Outlook Debug Logging

If you enable Outlook Debug logging then it will log all the events in Event log file.  This logging will also happen in user specific log file which will be located in user’s temp folder.

Que.: How to enable Outlook Debug Logging?

Ans.: Here are the steps:

  1. Go to ‘Tools’ Menu
  2. Navigate to Options >> Other >> Advanced Options
  3. Now click on “Enable Logging (troubleshooting)”

outlook debug logging

2) Outlook RPCdiag

You can enable this to get ‘Microsoft Exchange Connection Status’ window for checking the connection status.

Que.: How to enable ‘Microsoft Exchange Connection Status’ window?

Ans.:  Here are the steps

  1. Goto Start >> run
  2. Type  outlook /rpcdiag

 

3) Outlook Connection Status

This is ‘Microsoft Exchange Connection Status’ window where you can see details of connection Status along with information of server names, connection types, network interface, connection, status, Req/Fail, Avg Resp, Avg Proc, Notif, RPC and version. A reconnect button is also there to restore the connectivity to Microsoft Exchange.

 Outlook connection status

4) Test E-Mail AutoConfiguration

The Test E-Mail AutoConfiguration option will show you detailed information about Autodiscover webservice operation.

Ques.: How to access ‘Test E-Mail AutoConfiguration’

Ans.: Here are the steps

  1. Press ‘ctrl key‘ and right click Outlook’s system tray icon.
  2. Select Test E-Mail AutoConfiguration

Right Click Options

Test-email autoconfig

 

5) Test-OutlookWebServices cmdlet

This cmdlet hits the Autodiscovery web service with test data and returns the output.

 

6) Wireshark

This is a excellent tool for analyzing network protocols. You can use it with Outlook to verify what outlook is sending and what exchange is returning back. Wireshark also provide an option to decrypt an SSL Stream which is required to see the actual content.

You can download this tool from following location:

http://www.wireshark.org/download.html

 

7) Check IIS Log files

You can check IIS Log files to verify the problem and the related resource.  These log files give you details about all requests which your web server received. Each log entry will contain the return code of the server response.

Location of IIS log files: It is located in ‘inetpub’ folder.

 

8) Windows Event Logs

You can also enquire the Windows event log files to identify the issue. Here you can check specific errors related to your applications either from outlook or from webserver including other components which are related to Outlook Anywhere.

 

Please share other tools with the help of comments.

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